Privacy Policy — ABC Homes
Effective Date: February 15, 2026
Last Updated: February 15, 2026
ABC Homes LLC ("ABC Homes," "we," "us," or "our") provides residential and commercial appliance repair and maintenance services in Massachusetts. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website, request service, or communicate with us by phone, text message (SMS), or email.
Contact Us
ABC Homes LLC
2502 Village Rd W, Norwood, MA 02062 (Norfolk County)
Email: help@bostonmasters.com
Phone: +1 (617) 500-6181
1) Information We Collect
We may collect the following categories of information:
A. Contact Information
Name, phone number, email address, and service address.
B. Service and Appliance Information
Appliance type (residential/commercial), make/brand, model and serial number, problem description, appointment details, technician notes, parts information, and service history.
C. Photos and Files
We may collect and store photos, videos, or documents related to your appliance and service (for example, photos of model/serial tags, installation conditions, or damage) for diagnostics, documentation, warranty/claim administration, and quality purposes.
D. Communications
Messages and content you send to us via SMS and email, and related metadata (date/time, delivery status). If you call us, we may collect call metadata (time/date, duration, routing details).
E. Call Recording and Transcription
Calls with ABC Homes may be recorded and may be transcribed for quality assurance, training, customer support, and documentation. Where required by law, we provide notice and/or obtain consent before recording.
F. Billing and Transaction Information
Invoice details, payment status, and transaction references. Payment card information is processed by payment processors; we do not store full payment card numbers in our own systems.
G. Website/Device Information (Cookies & Logs)
IP address, browser/device type, pages viewed, approximate location inferred from IP, and related analytics and advertising information collected via cookies and similar technologies.
2) Information Received From Third Parties
We may receive personal and service-related information from third parties, including manufacturers, insurance companies, home warranty administrators, and authorized partners when they refer or assign a service request to ABC Homes.
This information may include your name, phone number, email, service address, appliance make/model/serial number, work-order or claim details, and warranty/coverage information.
We use this information to schedule and perform service, verify warranty/claim eligibility, communicate service updates, order parts, and complete billing/reporting related to the service request.
3) How We Use Information
We use personal information to:
- Provide and manage service appointments, repairs, and follow-ups
- Communicate about scheduling, estimates, approvals, technician ETA, and job completion
- Perform diagnostics and document service work (including photos and service notes)
- Administer manufacturer, insurance, or warranty-assigned jobs
- Process invoices and payments
- Provide customer support and improve service quality
- Maintain security and prevent fraud/abuse
- Comply with legal obligations and enforce our agreements
4) Text Messages (SMS) and Email Communications
Service-related SMS. If you provide your phone number and interact with ABC Homes for service, we may send service-related text messages (for example, appointment confirmations, scheduling updates, technician ETA updates, and service follow-ups).
- Message frequency may vary.
- Message and data rates may apply.
- To opt out of SMS at any time, reply STOP. For help, reply HELP.
- Opting out of SMS will not prevent us from contacting you by other methods (such as phone call or email) regarding your service request.
Email communications. We may send service-related emails. If we send promotional emails in the future, you can unsubscribe using the link in the email footer.
5) How We Share Information
We may share personal information with vendors and service providers that help us operate our business, such as communications providers (SMS/voice), hosting providers, analytics/advertising providers, payment processors, and field-service/dispatch tools.
We may also share relevant information with manufacturers, insurers, and warranty administrators for assigned jobs (for example, to administer a claim/work order, verify coverage, and complete required reporting).
Important: Mobile information and SMS consent.
No mobile information will be shared with third parties or affiliates for their own marketing or promotional purposes. Text messaging originator opt-in data and consent will not be sold or shared with third parties except as required to provide messaging services, comply with law, or protect rights/safety.
We do not sell your personal information.
6) Cookies, Analytics, and Advertising
We use cookies and similar technologies to operate our website, measure performance, and improve marketing effectiveness. This may include services such as Google Analytics (GA4), Google Ads, and similar tools (we may add or change providers over time).
You can control cookies through your browser settings. Disabling cookies may affect site functionality.
7) Data Retention
We retain personal information as needed to provide services, maintain business records, meet legal/accounting obligations, resolve disputes, and enforce agreements.
We retain messaging consent evidence (timestamp, source, and disclosure version) for at least 4 years as an internal compliance baseline.
8) Data Security
We use administrative, technical, and physical safeguards appropriate to the sensitivity of the information we maintain. No method of transmission or storage is 100% secure, but we work to protect your information and reduce risk.
9) Your Choices
You can:
- Opt out of SMS by replying STOP
- Request help by replying HELP
- Contact us to update or correct your contact information
- Ask questions about our privacy practices using the contact details above
10) Children's Privacy
Our services are not directed to children under 13, and we do not knowingly collect personal information from children under 13.
11) Third-Party Links
Our website may contain links to third-party websites/services. Their privacy practices are governed by their own policies.
12) Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will post the updated Effective Date at the top of this page.
13) Contact Us
ABC Homes LLC
2502 Village Rd W, Norwood, MA 02062
Email: help@bostonmasters.com
Phone: +1 (617) 500-6181